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How Social Media Engagement in India Truly Impacts Lives

In India on July 17, 2011 by Amira E. Tagged: , , , , ,

To India, with Love:

Since my childhood, India has occupied an exclusive place in my heart. Spirit. Culture. Passion. Bright bursts of color. As a nation – rich in history and diverse in landscape. As a people – wildly intelligent and exceptionally kind.

Exactly 10 years ago, I traveled to Hyderabad with Habitat for Humanity, a nonprofit organization dedicated to providing housing to people in need. For 9 days, my team and I carried hundreds of heavy red bricks up and down hills to help rebuild houses from the ground up with families whose homes had been devastated by recent floods.

Since that day, my affinity to all-things-Indian has multiplied, but now is not the time to discuss my obsession with:

  • Bollywood movies (now thankfully available on YouTube!)
  • Delicious chaat and chutney, and…
  • Two of my very best friends Aarti Jaan and Akanksha Jaan.
    [Jaan is a term of endearment in Hindi]

10 years ago, the world hadn’t yet been introduced to Facebook and Twitter. In times of need, non-profit organizations partnered with schools, governments and on-the-ground volunteers to garner support and create impact. But today, in a world tightly packed with dozens of digital platforms, global netizens have quickly penetrated these social networks and begun engaging for social causes.

In India alone, nearly 30 million people are members of social networking sites, with an estimated 45,000 joining these sites per day over the next four months, according to a recent Nielsen study.

Social media is now ingrained in the way tech savvy Indians live their lives. With its ability to play multiple roles in an individual’s life by enabling shared experiences, creating linkages between communities and satisfying the need to be networked, its role in creating a deeper engagement is a boon to marketing. – Adrian Terron, Vice President, The Nielsen Company

Even more notable is that Indians are increasingly engaging in more meaningful ways on social networks. Here are three concrete examples of social media being used effectively to create social impact:

1. User-Driven Crisis Communications | Mumbai Blasts

The most recent, albeit disheartening, example of this took place just last week after the Mumbai bombings. However, what was beautiful to witness was the quick mobilization of support that flooded through Twitter, Facebook, Google+ and other online platforms. As phone lines jammed, people tweeted their willingness to donate blood, give car rides and offer a place of refuge through dedicated hashtags #heretohelp, #mumbaiblasts and #needhelp. Soon enough, an editable Google Docs spreadsheet was created and circulated on Twitter, containing people’s mobile phone numbers, blood types and help required/offered. 30 minutes after the bombings, an Ushahidi disaster-tracking map was created north of Mumbai, showing where people needed help and where they could seek shelter.

#heretohelp Twitter Feed on July 13, 2011

IMPACT: The incident proved that, when put to the test, Indian netizens largely use social platforms for positive impact, rather than to gossip or spread rumors.

2. Corporate-Driven Cause Marketing | Tata Tea & Janaagraha: Jaago Re Campaign


Tata Tea, the leading tea company in India, partnered with Janaagraha, a nonprofit working to improve the quality of life in urban India, in 2008 to encourage youth voter registration through interactive applications online. The campaign has an active social media presence with a YouTube channel, Facebook (over 35,000 fans), Twitter (~3,000 followers), Orkut (~13,000 members) and a dedicated website. The website has a clear call to action, asking youth to “wake up and make the change with Jaago Re!” Supporters are given specific and easy steps to follow to help, whether it be networking with like-minded people, volunteering or sharing inspirational stories.

Impact: As I have been studying cause marketing campaigns in depth for the past few months, I am particularly inspired and impressed by this campaign’s ability to motivate 625,000 people to register as voters. By communicating loud and clear and actively engaging on the platforms where their target audience spend the most time, Jaago Re has proven itself as a model for similar cause marketing campaigns. As the Georgetown professor and marketing expert Gaurav Mishra said on his insightful blog, “…voter registration campaigns like Tata Tea’s Jaago Re have caught the imagination of urban India’s web-savvy youngsters, with their effective use of social media platforms like Facebook and YouTube.”

3. NonProfit-Driven Marketing & Communications | Pratham Books ‘Read India’

This campaign particularly has touched me because I was such a bookworm as a child. I would spend hours on end in the public library reading my way through the children’s library. Pratham Books, the winner of IndiaSocial Case Challenge 2010, is a nonprofit trust that aims to make children’s literature accessible, with the goal of placing a book in the hands of every child. Pratham actively engages its stakeholders through its blog and its various accounts on Twitter, Facebook, Flickr, YouTube. The coolest thing they do (in my humble opinion) is uploading books on Scribd for people to read and share with others through a Creative Commons license.

Impact: Through their active presence online, they have received offers of support from authors and translators, recruited social volunteers (see photo below) and launched a listening/engaging program with their followers and fans. Although this is a relatively young initiative, they have done a fantastic job of engaging online and I look forward to see what they do next.

India occupied an exclusive place in my heart many years ago. And it just keeps growing. I look forward to seeing what great things the Indian people, companies and nonprofits do next to create social impact through social media.

For more information on social media in India, here is a great visual overview.

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4 Responses to “How Social Media Engagement in India Truly Impacts Lives”

  1. What a wonderful personal connection to start off your post with and a nice lead in to what you were going to talk about. Your format to cover several different examples and then spotlight their Impact is very readable, clear and a great way to share your point of view. If this format relates well to how you tend to think of campaigns like this, it is definitely worth sticking with. Another well written contribution to our class blog this week. (5)

  2. Very interesting and insightful. I love the style and can feel passion and sincerity in the words. Look forward to reading more such posts.

  3. […] the next steps, people search their Facebook newsfeeds, and these tools help to unify ideas, and impact change. In South Africa, Ushahidi and JamiiX are two tools acting as revolutionary […]

  4. Thanks Rohit — this was definitely one of my favorite posts to write. It definitely was easier to write about a country to which I can relate and love. I appreciate that the post I loved most was awarded blog post of the week as well — thank you!

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